Privacy policy

We at Stockholm Internet eXchange (STHIX) are very concerned about the privacy of information provided to us. We have no interest in storing any kind of personal information that is not required to deliver the services we have agreed to.

Which data do we collect?

Contact information – This is information our customers are required to provide to us to enable us to contact our customers regarding the services we deliver. Examples of contact information may include name, email address, mailing address and telephone number.
Billing information – This is information our customers are required to provide to us to enable us to be paid for the services. Examples of billing information may include bank information, billing address, billing contact name, telephone numbers and email address.
Technical Information – This is information that allows us to configure the services properly. Examples of technical information may include your IP address or AS number.

How does STHIX use the data it collects?

We will use contact information as follows:

To provide the services to our customers
To contact our customers about the services
To law enforcement, regulatory and government entities to whom we believe we are required to provide it by law.

We will use billing information as follows:

To provide the services to our customers
To bill our customers for the services
To law enforcement, regulatory and government entities to whom we believe we are required to provide it by law.

We will use technical information as follows:

To provide the services to our customers
To troubleshoot the services
To law enforcement, regulatory and government entities to whom we believe we are required to provide it by law.

Will STHIX sell data?

The answer is no, No, and NO. We have no interest whatsoever in our customers personal data except for the sole purpose of delivering services to our customers at the best possible way.

IXP Traffic

An IXP is a traffic clearing-house. This means that all data transmitted to STHIX IXP peering networks is either forwarded to its destination network or else dropped. Traffic data on the IXP is neither stored nor processed under the definition of these terms in the GDPR.

Changes to Privacy Policy

Our Privacy Policy may be updated from time to time. Any changes to our policy will be communicated to you either by e-mail or a notice on our website.

Contact information

All communications concerning privacy related issues should be sent by electronic mail to privacy@sthix.net or by post to Stockholm Internet eXchange AB, Box 47 246, SE-100 74 Stockholm, Sweden.

STHIX will respond to and, where appropriate, act on privacy-related communications within one calendar month.

This privacy policy was last updated on 24 May, 2018.